Customer Story - NATIONAL INSTITUTES OF HEALTH (NIH)
NIH Chooses Content that Contributes to a Healthy Workplace Culture
The National Institutes of Health (NIH) partners with WILL Interactive to deliver a customized, engaging harassment prevention training—Harassment Doesn’t Work Here—to over 40,000 employees and contractors nationwide. This tailored, continuously refreshed course aligns with NIH’s high ethical standards and diverse workforce needs, ensuring seamless delivery, user engagement, and a positive workplace culture.
Solution
Customized, NIH-specific harassment prevention training
Continuous content updates reflecting policies and culture
Seamless LMS integration
Company Size
40,000 Employees
Industry
Healthcare
Impact
Strengthening workplace culture by engaging employees with tailored, effective training
Project Overview
The National Institutes of Health (NIH) partnered with WILL Interactive to deliver Harassment Doesn’t Work Here, a customized, engaging harassment prevention training designed specifically for NIH’s diverse workforce of over 40,000 employees and contractors. The program is continuously updated to reflect NIH’s evolving policies, values, and unique workplace culture. WILL provides seamless integration with NIH’s LMS and a stable e-learning platform to ensure smooth delivery, user engagement, and comprehensive reporting, supporting NIH’s commitment to fostering a positive and ethical workplace environment.
Key Highlights
- Customize training content to align with NIH’s policies, culture, and legal requirements
- Develop and refresh video scenarios and learning materials annually based on NIH input
- Manage seamless integration of content with NIH’s LMS and support a stand-alone delivery platform
- Provide timely technical support, updates, and administrative tools for user tracking and reporting
The Need
The US government agency tasked with improving human health through scientific research must deliver annual online harassment and abusive conduct prevention training to more than 40,000 employees and contractors across the nation. NIH has a unique culture and operates with the highest professional and ethical standards. This makes customized training content a must.
The Answer
NIH chooses a made-to-order version of WILL’s Common Ground Healthcare as the basis for their annual Harassment Doesn’t Work Here training. Additional required No FEAR/Elijah Cummings Act and workplace relationship/conflict of interest content is rolled into the experience.
Addressing What Matters for Their Business
Continuously Taking the Pulse
By weaving in introductory videos, new video scenarios, new workplace settings and new learning content specific to NIH requirements and preferences, WILL continues, in the eighth year of this collaboration, to keep the course fresh, new, and appealing to NIH learners. WILL uses its existing content library to refresh Harassment Doesn’t Work Here - working with the NIH team to identify appropriate video content and adapt scenarios to align with NIH policies, values, and training goals. As desired, WILL researches, scripts, and produces new video content to address the agency’s emerging issues. This engaging, story-based, interactive content is wrapped in an interface that aligns with NIH’s visual and graphic design standards.
Exceptional Service is Routine
WILL’s annual collaboration with NIH includes updated NIH Director introduction videos as needed; added links, contact info, and policy change updates as required; updated text case studies; and timely responses to technical support issues ¬– almost all of which are resolved within hours if not minutes. WILL understands the rapidly evolving needs of the nation’s foremost public health research agency and considers reasonable special requests a part of routine maintenance. WILL also provides a viewing portal so NIH personnel can view and assess possible replenishment videos.
Trouble-Free Delivery
WILL seamlessly integrates its content on NIH’s LMS, facilitating ease of use, monitoring, and reporting for the agency’s administrators. WILL also provides a stand-alone and easy-to-use e-learning delivery platform (WILL Learning) for NIH contractors, hosting and supporting tens of thousands of NIH learners taking the Harassment Doesn’t Work Here course outside of the NIH learning management system. Despite the mass course usage, virtually no user technical support is required. WILL’s capable, stable, and user-friendly training platform also provides the NIH with administrative functionality for user tracking and reporting and the creation of completion certificates for every learner who successfully finishes a course.
Demanding Excellence
NIH requires training for a diverse workforce in a diversity of occupations that range from federal administrative personnel to healthcare professionals to biomedical researchers and research trainees. The standards are high, and the NIH demands an elevated level of performance. WILL meets and exceeds those demands, delivering experiences that challenge learners to work toward a healthy and positive workplace culture.
The Results
WILL Interactive’s partnership with NIH has resulted in a highly effective, widely adopted harassment prevention training that meets the agency’s rigorous standards and diverse workforce needs. The Harassment Doesn’t Work Here course consistently engages over 40,000 employees and contractors annually with updated, relevant content that reflects NIH’s unique culture and policies. Seamless LMS integration and a reliable e-learning platform have minimized technical issues, enabling easy access and completion tracking. This ongoing collaboration has helped foster a healthier, more respectful workplace culture at one of the nation’s leading public health institutions.
