Customer Story - RENEWAL BY ANDERSON
Renewal by Andersen Builds a Culture of Respectful Teamwork
Renewal by Andersen implemented WILL Interactive’s customized, mobile-friendly training solutions to meet diverse state compliance needs and engage their nationwide workforce. This partnership delivers flexible, branded learning experiences that promote culture change and simplify training management.
Solution
Mobile-friendly, compliant training
State-specific content
Easy updates and admin tools
Company Size
13,000 Employees
30 Manufacturing, Distribution, and Retail Locations
Industry
Home Improvement
Impact
Improved compliance and engagement across Renewal’s workforce
Project Overview
Renewal by Andersen partnered with WILL Interactive to implement engaging, compliant, and customizable training solutions for its nationwide workforce. With over 3,000 employees across more than 100 U.S. markets, Renewal needed mobile-first, state-specific training that reflects its brand and values. WILL delivered immersive, story-based learning experiences that support behavior change while offering a flexible platform for ongoing updates and administrative ease.
Key Highlights
- Delivered mobile-first, interactive training aligned with Renewal’s branding and learning goals.
- Ensured state-specific compliance by targeting content to relevant audiences.
- Enabled real-time course customization, including client-provided media and links.
- Provided ongoing technical support and intuitive tools for in-house administration and reporting.
The Need
Renewal by Andersen carries on Andersen Windows & Doors’ 120-year tradition of quality, working with customers to improve their homes with quality products and craftsmanship. Renewal demands a high end, engaging online training solution for HQ personnel as well as employees in more than 100 US markets. Some of these markets have specific requirements for mandated training, and these requirements can change from state to state. These products must be easy to use (mobile access is critical), customizable, update-able, and delivered quickly.
The Answer
For harassment prevention, Renewal by Andersen chooses WILL’s Common Ground 2. For active threat prevention and response, they choose Active Threat Response: What Everyone Should Know. These products place learning in a real-life context, using a story-based, interactive format to drive increased retention and real behavior change.
Addressing What Matters for Their Business
A Platform That Performs
Renewal needs worry-free, dependable performance for its three thousand team members - who easily access their training, which is designed to be mobile-first, via WILL’s learning platform. WILL’s platform is set up to ensure that state-specific content is delivered to the appropriate audiences, and Renewal administrators use an intuitive dashboard to monitor usage, confirm completion, and generate reports.
Customized to Fit - Anytime
Renewal by Andersen doesn’t deliver one-size-fits-all solutions, and in turn, they expect a quality training solution tailored to fit their unique needs. WILL’s approach mirrors Renewal’s: consulting with the client, listening to determine priorities and needs; delivering with speed, efficiency, and no mess; guaranteeing the product will meet client expectations for the long haul; and tending to the relationship with dedicated customer success personnel.Renewals’ policies and procedures are embedded into courses that visually align with the company’s branding, but that’s just the start. WILL understands that customization is not necessarily a one-off: the platform provides the flexibility to make revisions on the fly – with the option to add, delete, or modify content (including custom graphics, photos, in-house videos, and links) as needed. WILL’s ultra-accessible support team is always ready to collaborate and implement necessary changes, but Renewal personnel can also use WILL’s intuitive platform to make revisions themselves.
An Experience That Makes Life Better
When your mission is to positively impact the lives of your clients, your team members, and your community, you can’t settle for less. That’s why Renewal chooses to partner with WILL to bring culture-changing experiential learning to the people who carry their brand into the world.The Results
Renewal by Andersen successfully deployed WILL’s interactive training solutions to thousands of team members across more than 100 U.S. markets, ensuring compliance with varying state requirements while maintaining a consistent, branded learning experience. Mobile-first access and seamless platform performance have enabled easy participation and reliable completion tracking. With built-in customization tools and responsive support, Renewal quickly adapts training to policy changes and evolving needs—reinforcing its commitment to quality, culture, and continuous improvement across its nationwide workforce.
